How does it work?

Do you get your groceries delivered from everywhere else expect from the African and Caribbean stores? Your life has just gotten easier. At ETNOWE, we will do all the run around for you, just order and we will deliver your items from your favorite stores in as little as two hours. You can also choose to pick up, it is just that easy.

Click here to watch the step-by-step video on how to place your first order on ETNOWE.

Which store do I shop from?

ETNOWE partners with most of the local African & Caribbean stores in the United States, enter you zip code to see participating stores in your area.

How do my groceries get delivered?

Once your order is placed and confirmed, you can expect your groceries to be delivered at your door within 2-4 hours. Our delivery window is subject to store operating hours including holidays.

What happens to orders placed after hours?

All orders placed within the last hour of the store closing, as well as orders place after hours will be scheduled for next day delivery.

Where are my groceries?

Your driver will deliver your groceries to your doorstep and you can also provide delivery instructions at checkout.

Can I pick up my groceries?

You can also pick up your groceries ordered on the ETNOWE platform from participating stores. The process is the same, place your order on ETNOWE and you will be notified once your order is ready for pickup usually, within 2 hours.

Does ETNOWE Service my area?

ETNOWE partners with local African and Caribbean stores in your area. Our delivery and pickup services are currently available in limited cities in the United States. To see if that includes your area, enter your ZIP code on the “Select your store” page.

Why Is ETNOWE not in my city?

Even though, we are not in all cities yet, we will be coming to your area soon!

To get notified when we have a participating store in your area enter your email and zip code in the “select your store” page.

We are constantly expanding our partnership with African and Caribbean stores, to get ETNOWE updates, sign up for our emails, or follow ETNOWE on Twitter, Instagram, or Facebook.

How do our partners ensure quality and safety?

At ETNOWE, our top priority is the safety and quality of your groceries. We strive to ensure that our partners are diligent in selecting fresh groceries paying attention to quality of fresh produce, expiration dates and broken or damaged items. Our partners also ensure that your food is properly handled and maintained at all stages of the shopping and delivery process.

What do I do if I have a wrong or missing item?

If you did not receive an item you were charged for, or you received the wrong item we will investigate the issue and issue a refund.

What should I do if I am unhappy with an item?

Pickup: Please check all items before leaving the store. If you are unhappy with an item or the entire order, please go into the store to discuss exchanges.

Delivery: Due to the nature of items sold on this platform in conjunction with the policy of our partners, we are unable to accept returns on items delivered. However, please do let us know about your concerns through our support.

Why is my delivery order delayed?

If the delivery window of your order has elapsed and you are yet to receive your groceries, please contact our customer care using the support page.

Can I edit my order?

All orders can be edited within 15 minutes of placing your order and before it is bagged by the store.

Can I cancel my order?

You can cancel your order within 15 minutes of placing of your order.

When is my card charged?

Once your order is bagged and prepped for delivery by your store, then a charge for total cost of your order will placed on your card.

Covid 19 and what you should know

Do you still need help?

Connect with a ETNOWE Customer Care.

Call: 1-866.614.8393

Email: Support@etnowe.com

Web: www.etnowe.com